Refund Policy
Last Updated: June 2025
At The Cart Sure, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help with returns and refunds according to the following policy.
Eligibility Criteria
To be eligible for a return and refund:
- The item must be unused and in its original packaging
- The item must be in the same condition as when you received it
- The return must be initiated within 30 days of delivery
- You must have proof of purchase (order number or invoice)
Note: Certain items are not eligible for return, including:
- Custom or special order products
- Items marked as "final sale"
- Products that have been used, installed, or altered
Return Process
Follow these steps to return an item:
Contact Our Team
Email [email protected] or call +1 (771) 213-3510 to request a Return Merchandise Authorization (RMA) number. Include your order number and details about the product you wish to return.
Package Your Item
Securely pack the item in its original packaging, including all accessories and documentation. Include a copy of your receipt or packing slip. Write the RMA number clearly on the outside of the package.
Ship Your Return
Ship the package to our returns center at:
The Cart Sure Returns
7508 83rd Pl Ne
Marysville, WA 98270
We recommend using a trackable shipping service and purchasing shipping insurance.
Receive Your Refund
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Time Frame and Conditions
- Processing Time: Returns typically take 5-7 business days to process once received at our facility.
- Refund Method: Refunds are issued to the original payment method.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping is the customer's responsibility unless the return is due to our error.
- Restocking Fee: A 15% restocking fee may apply to certain returns.
- Damaged Items: If you received a damaged item, please contact us immediately with photos of the damage.
Contact for Returns
For any questions about our refund policy or to initiate a return:
- Email: [email protected]
- Phone: +1 (771) 213-3510 (Monday-Friday, 8AM-5PM PST)
- Mail: The Cart Sure Returns, 7508 83rd Pl Ne, Marysville, WA 98270
Please have your order number ready when contacting us about a return.